Self-service check-in kiosk
Public-facing kiosks allow members to scan their membership ID cards to check in at your center. This makes it quick and easy to check into pre-registered classes without involving the front desk staff.
A self-service check-in process not only saves members’ time but also helps you run your center more efficiently.
Self-service check-in kiosks integrated with community center software help your organization to:
- Save time and money. By reducing front desk responsibilities, your organization can omit or drastically reduce the need for a front desk attendant.
- Track attendance. The attendance information from a kiosk integrates with your center management software, making it easier to record and track attendance for pre-registered activities.
- Improve traffic flow. A quick check-in system helps members sign in and get to their classes without getting stuck in long lines.
If someone forgot to register, that’s not a problem! Some self-service kiosks even let your members view all available daily programs, sign up, and pay to attend.
Comprehensive Point of Sale solution
In addition to simplifying the check-in process for members, your community center software should also make things as easy as possible for your front desk staff.
A comprehensive point-of-sale (POS) solution combines the most common customer service functions into a single, modern interface to better facilitate front desk responsibilities.
A complete POS solution should enable your front desk staff to:
- Look up members by name or membership ID card.
- Create accounts and sell memberships or passes.
- Print new membership ID cards.
- Check members into the day’s activities.
- Process in-person registrations through the online catalog.
- Process guest transactions.
- Sell merchandise and gift cards.
Comprehensive solutions such as these help facilitate better member management right from your center’s front desk.
Automated door access control
Facility security is a top priority for centers. Look for center management software providers that offer an automated door access control solution as an effective security measure to control the entry to certain access points within your facility.
With this feature, your staff can monitor any number of access points for your facility. This is a safety feature that can help you know who is in the building at any given time.
An automated door access control solution assists with your center’s operations because it can:
- Assist with emergency response. If an emergency occurs in the facility, the proper authorities can simply review the time and date stamp to determine who is in the building.
- Provide reports on facility usage. All traffic and usage data will roll up into the software’s reporting console. These reports can provide insights into who has been using the facility and how often to guide future decision-making.
- Save your organization from paying an attendant. Many centers use attendants to monitor restricted locations for security purposes. However, with an automated door access control solution integrated with your community center software, you can eliminate this extra expense.
Choose a software solution that lets you customize which staff, members, and instructors can access the various areas of your facility. Some access doors may be opened by members, while others should be restricted to only staff.
Digital signage
When digital signage is included as a feature in your community center software, you’ll gain access to a new and effective marketing platform.
Digital signage is an electronic display of current events and activities at your facility. Access to this feature as a part of your community software enables your organization to:
- Display your facility's agenda in real time based on events, classes, and activities from your facility calendar within your center software.
- Embed imagery and video into the signage to provide a rich experience and strong first impression when visitors enter the center.
- Save staff time by eliminating the need to explain daily activities to visitors or create alternative methods of activity marketing.
If your center is still spending hours creating flyers to post around the facility, save time and go green. Invest in community center software with digital signage in order to create a rich user experience that is low-cost, hassle-free, and engaging.
Facility rentals
Do people often rent out fields and rooms in your facility for various activities and events? Maybe the local high school dance took place at your center last year, or a club soccer team wants to use your fields to host their annual tournament.
Facility management features enable administrators to oversee facility availability, create reservation schedules, and accept online facility rental requests and payments.
Choose a community center software solution with facility rental capabilities, such as:
- A comprehensive calendar that displays all the existing reservations on file. It should be easy to access facility availability online and to download and print the calendar.
- Messaging to alert members of facility closures or location changes. Look for software that allows you to easily deliver messages via email and text.
- Online bookings that make it easy for the public to search for facility availability, submit requests online, and pay rental fees. From there, administrators can quickly approve or deny requests.
- Reporting that can help your organization better understand revenue generation and facility usage trends. Gain insights into what facilities are being underused, what types of groups are using the facilities, and where there are opportunities for expansion. This helps you make informed decisions for your community.
A streamlined reservation process will also eliminate double bookings and enable your community to make the most of its fields and facilities.
Instructor site
Look for a center management software solution that lets instructors independently manage their classes via their own instructor portal. This way, they won’t have access to your organization’s financial and confidential information located in the software’s administrative console.
This instructor management solution should enable your instructors to:
- Take attendance and view historical attendance for their classes.
- Print rosters in real time.
- Access class schedules.
- Message their classes via email and text.
When your community center software gives instructors control over their classes, it takes the burden off administrative staff to schedule and organize them. This, in turn, frees up your administrative team to focus on higher-priority tasks.
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